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Questions

For general website or tools support, contact a Technical Support Specialist by calling 1-877-FEMA-MAP (1-877-336-2627) or via email.

For questions related to Flood Hazard Mapping, contact a Map Specialist by calling 1-877-FEMA-MAP or via email.

Your Source for Hazard Info

Transitioning from Flood Map Modernization (Map Mod) to Risk Mapping, Assessment, and Planning (Risk MAP) for multi-hazard risk management.
Learn More

News and Highlights

As of September 28, 2017, the FEMA Mapping Information Platform (MIP)
transitioned from Hypertext Transfer Protocol (HTTP) to Hypertext
Transfer Protocol Secure (HTTPS), which secures data entered by
users. Users should update all bookmarks, including any systems
or processes that access MSC data or data services directly via URL.

» Regularly Scheduled System Maintenance Windows

Studies Tracker Map

Ever wonder if there is a FEMA Flood Risk MAP Study in your community?
Check out the Studies Tracker Map!

UPDATE: Beginning February 5, 2018, the Studies Tracker Map will
display Projected and Actual Preliminary Date, Projected and Actual LFD
Date, and Projected and Actual Effective Date. Removed Purchases will
no longer be shown.
MIP User Care | Home

MIP User Care: Home

Regular Maintenance Windows

Regular maintenance is important to keep the MIP running smoothly. CDS maintains standard windows for conducting any required system updates. During these windows some system functionality may be temporarily unavailable.

System Maintenance Start Maintenance End Details
MIP and MSC Every Tuesday at 9:00pm ET Every Wednesday at 5:00am ET Systems may be offline during this window for regular maintenance
MIP and MSC Every Saturday at 9:00pm ET Every Sunday at 5:00am ET Systems may be offline during this window for regular maintenance
SOMA Daily at 12:00am ET Daily at 5:00am ET System data is refreshed at this time
MARS Daily at 5:00am ET Daily at 7:00am ET System data is refreshed at this time

Contact Us

FMIX

For general flood mapping questions, contact a Map Specialist.

MIP Help

For MIP or IT system questions, contact support services.

  • Hours of Operation: 8:00 a.m. until 5:00 p.m. Eastern Time, Monday - Friday, with the exception of Federal Holidays. Support requests may be submitted outside of these hours of operation but will be processed on the next business day.
  • Phone: 877-FEMA-MAP (877-336-2627)
  • Email: miphelp@riskmapcds.com
  • NOTE: Either phone or email results in the creation of a support ticket, which will be used to track your request until completion. Upon ticket creation you will be sent a confirmation email from MIP Help containing a summary and description of the request, as well as an ID number for the corresponding support ticket. If you do not receive an auto-generated ticket from MIP Help, please contact MIP Help at miphelp@riskmapcds.com.
  • MIP Help Escalation Plan for Studies Users: This flyer outlines the process in which a Studies User should take regarding reporting a Studies releated issue

FEMA IT Risk MAP Systems Team (FIRST)

FIRST is a group of MIP super-users, made up of Regional Champions, Black Belts, and Regional Program Management Leads (RPMLs). For Region specific help, contact your Regional FIRST representative. If you are a RMD SharePoint user please click the link below. If you do not have a RMD SharePoint account please contact MIP Help and request your region's FIRST contact information.

MIP User Webinars 9

Below are PowerPoints from our 2017 monthly MIP User Calls

Date Minutes
January Adobe PDF
February Adobe PDF
March Adobe PDF
April Adobe PDF
May Adobe PDF
June Adobe PDF
July Adobe PDF

Access Requests

MIP Workflow

To request access to the Mapping Information Platform (MIP) Workflow, please contact your RSC.

A list of RSC contacts can be found at the link below:
https://hazards.fema.gov/femaportal/resources/rsc_contacts.htm

The RSC will collect general information used for account creation and assist in determining proper MIP Workflow roles and subscriptions. The RSC will populate a workflow access request form on your behalf and submit the form to the MIP User Care group for processing. You will receive access information such as username and password via email from miphelp@riskmapcds.com along with general information on how to access the workflow.

eLOMA

To request access to the eLOMA application, please submit the online eLOMA Registration Form. Please Note: If you are an existing MIP User, you need to contact MIP Help (call 877-336-2627 or email miphelp@riskmapcds.com) to add eLOMA access to your existing User ID.

Sunday, April 22, 2018
Please check this section for system updates and messages.