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Frequently Asked Questions: Citrix

Question


How do I gain access to additional folders?



Answer


Submit a support request to the MIP User Care Team which contains your username and the complete path to the case you are requesting access to.

For example: My username is femauser and I need access to the following case on the J: drive.

J:\FEMA\R05\MICHIGAN_26\ALLEGAN_26005\ALLEGAN_005C\
06-05-B760S

The MIP User Care Team will need the case number in order to process the request due to the fact that permissions are only