Submitting MIP Support Requests

Please submit questions and issues resulting from working with the MIP (including WISE or the DFIRM tools) to MIPHelp@riskmapcds.com. You can also reach the MIP Help Desk by calling 1-877-FEMA-MAP. Business hours for the MIP Help Desk are 8 a.m. – 5 p.m. Eastern Time. You will receive a response within 24 hours of your submission, Monday - Friday. E-mails or phone messages received over the weekend will receive a response the next business day.

When submitting questions and issues, please include the following information to expedite response time:

All support requests should include:

General MIP support requests:

DFIRM tools support requests:

WISE support requests: