Work Instruction 

Task Lead Process Request - 
Violation - Proceed 

 

Purpose 

This work instruction is used to outline the process in which the Task Lead denotes a violation 
during the Process Request activity. This differs from the general processing of this activity 
on only two screens: 

. Violation Status 


. Letters 




This activity displays the differences in those two screens twice, once on the initial pass and 
then a second time after the FEMA Revision Lead has conducted Review Determination and 
selected Concur Violation - Proceed. 

The other Process Request module should be viewed for the full understanding of that 
activity. 

 

Prerequisites 

. The Review Data Received activity is complete 


. A violation has occurred 




 

Navigation 

 

Via Menu Path 

Log in to the MIP . Workbench . Work Items . 

and 

Claim . Process Request 



 


Work Steps 

The work instruction starts at the Violation Status screen within the Process Request 
activity. Assume the reviews of the other screens were completed. 

 

Process Request > Violation Status screen 


1. Click the Violation Status dropdown box and select the appropriate violation 

2. Click on: Continue button 
to move to the Letters screen 

 

Process Request > Letters screen 


3. Click the Letter Type dropdown box and select Violation letter to FEMA 

4. Click to enter Letter Date 

5. Click on: Continue button 
to move to the Review screen 


 

Process Request > Review screen 


6. Review and click Continue button 
to advance to Complete Task 

 

Complete Task screen 


 

Critical Note icon 


Once you click Complete Task you cannot return to this task. Confirm 
all information is correct before clicking the Complete Task button. 
Click the Back button to make any changes to previous screens. 



7. Click on: Complete Task button 
to complete activity 

 


 

The workflow proceeds to the Audit Determination activity conducted by the Audit 
Lead and the Review Determination activity conducted by the FEMA Revision Lead. 

For this work instruction, Concur Violation - Proceed was selected by the FEMA 
Revision Lead, and then the case returns to the Process Request activity on the Task 
Lead's workbench. 

 

Work Item List screen 


8. Click on: Claim button 
to claim the activity 

The work instruction has fast forwarded to the Review Audit History screen within the 
Process Request activities. Assume the reviews of the other screens were completed. 

 

Work Item Details > Process Request screen 



 

Information icon 


Notice the Review Determination Result shown below. 



9. Click on: Continue button 
to move to the Review Audit screen 

 

Work Item Details > Process Request > Community Information screen 


 

Critical Note icon 


Information will need to be entered on the Community Information 
screen. The communities listed should be updated and then the 
Determination Document and Cover Letter should be generated 
similar to processing a normal case. This work instruction bypasses 
that step. 



 

Work Item Details > Process Request > Violtation Status screen 


10. Leave the violation selected and click Continue button 
to move to the Letters screen 


 

Work Item Details > Process Request > Letters screen 


11. Click the Letter Type dropdown box and select Determination letter to FEMA 

12. Click to enter Letter Date 

13. Click on: Continue button 
to move to the Review screen 

 

Review Data screen 


 


14. Review and click Continue button 


 

Complete Task screen 


 

 

Critical Note icon 


Once you click Complete Task you cannot return to this task. Confirm 
all information is correct before clicking the Complete Task button. 
Click the Back button to make any changes to previous screens. 



 

15. Click on: Complete Task button 
to complete activity 

 

 

Results 

The case is now completed in the workflow as normal. 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last Updated: March 2009